Is my onboarding complete?

Last updated July 4, 2025

If you’re wondering where you are in the onboarding process or why things might be taking longer than expected, here’s what to check first:

🛑 Common Reasons for Delays

One or more steps haven’t been completed (e.g. ID verification, uploading public liability insurance). Log in to your Kanda dashboard → dashboard.kanda.co.uk - You’ll see what’s still pending or completed.
Our review has flagged something:

CCJs or IVAs affecting your credit score - they need to be resolved to proceed
Company is marked as dormant or inactive on Companies House or the Accounts haven’t been filed. If that’s the case, speak to your accountant to: File micro-accounts | Update your company status | Resolve any outstanding credit issues
We're missing your trade body number or trade certification (e.g. MCS for renewables installations). Our onboarding team will contact you about those.

💡We also send updates via email and WhatsApp, so keep an eye on both.

Here’s the full process from start to finish:

Create your account Enter your basic info: name, phone, email, password.
Provide business details Select LTD or Sole Trader → Enter company/trade info.
Pay your subscription Choose yearly or monthly (12-month contract).
Verify your identity Directors or sole traders must complete ID check with DOB and valid ID.
Complete your business profile

Kanda team review We review your submission (2–4 business days) and reach out if anything needs fixing.
FCA application Submitted on your behalf. This takes 7–10 days typically, but the FCA can take up to 30 days.
Lender onboarding Once FCA approval is in, we’ll onboard you with our lenders — this may take a few more days.
You're live! You’ll get a notification when you’re fully approved and can start offering finance.

If you have any questions or need further assistance, feel free to reach out to our support team:

We're here to help you every step of the way!

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