Why does the job still say “Applied for Finance”?
Last updated July 4, 2025
If your customer’s status says “Applied for finance”, it means they’ve started the application — but they haven’t completed it yet.
This status can cover several scenarios, but in all cases, the customer needs to take action.
✅ What you should do
Contact your customer and ask them to check their email or inbox from the lender. If they’re unsure what to do next, they can reach out directly:
- 📧 help@kanda.co.uk
- 📞 0330 818 7500
🔍 What this status can mean
1. They haven’t signed the loan agreement yet
Even if your customer tells you they were approved, the status will still show as “Applied for finance” until they sign the loan agreement. Approval alone isn't the final step — they must accept the terms by signing off.
2. They’re waiting for manual review
Most applications are auto-approved or declined within minutes. But around 25% of cases go into manual underwriting.
In these cases:
- The customer may receive a holding email saying “someone will be in touch”
- A follow-up email may request documents (e.g. bank statements, payslips, proof of address). This is normally sent within 1 business day.
- Once reviewed, the lender will send a final decision
- If approved, the customer still needs to sign the loan agreement
Until all of this is done, the application will stay as “Applied for finance.”
👇 Summary
If the status is stuck:
- Contact the customer and ask them to check their email
- Prompt them to respond to any lender requests
- Remind them to sign the agreement if they’ve been approved
Once everything is completed, the status will update automatically.