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HeyGen Help Center

﻿Video preview is not available during edit mode; You are able to preview text-to-image, and any audio (voices, scripts) you like, but previewing the actual avatar and video is only available after submitting. 

Please submit your video to see the animated avatar video.

Why cant I preview my avatar video?

Option A- Add your own image/video as background

To add a picture or video to your asset library and set it as the background in your video, please follow these steps: 

1. Upload the desired picture or video into your asset library. You can do this by selecting the "Upload" option and choosing the file from your device. 

2. Once the media is uploaded, navigate to the canvas in your video where you want to set it as the background. 

3. Select the uploaded picture or video from your asset library. 

4. Right-click on the selected media and choose the "Set as Background" option from the context menu. 

By following these steps, you will be able to seamlessly add your desired picture or video to your asset library and set it as the background in your video.

Option B- Generate an image/video as background

Once you've saved your generated image, you can easily integrate it into your project. Click on the image you saved, and it will appear on the canvas. To set this image as your background, right-click on it or look for the shadow icon and select 

To add your Avatar Lite to the new background, select and enlarge it, then click 

This powerful feature allows you to infinitely design and change scenes according to your creative vision, making your content truly unique and engaging.

How to set the background for your video

It depends on the number of users online. You may receive your videos later when too many users are submitting videos at the same time.

If it takes a long time or an error occurs, please contact us via the 'help' button on the HeyGen page.

How Much Time Is Needed To Process The Video?

To submit a video with a transparent background, please only use 1 scene and add only one 4K avatar in it without any other elements.

﻿In this way, you'll find the Avatar WebM option in the submit dropdown menu.

How to create a video with a transparent background

Once you have submitted a video and it has finished processing, you can enable automatic captions for it by selecting the option provided. 

In addition, you have the flexibility to edit the content and timing of the captions according to your preferences. You can make adjustments as you see fit. 

Furthermore, you have the option to download the captions in SRT format or download the video with the captions embedded.

How to add/edit auto captions

🕓🕓Use the Pause button for natural flow🕓🕓

- Pause in between the words of the script. 

- Pause made between different script sections in your video.

Move your text cursor to the desired location in the script.

Each pause represents a half-second break; you can add multiple pauses for a longer break.

To create pauses between scripts, find the Clock Icon underneath your script.

✏️✏️Incorporate Punctuation Marks✏️✏️

: Separate syllables for clear pronunciation.

: Introduce longer breaks with downward inflection.

🔤🔤Ensure Correct Spelling and Language Consistency🔤🔤

: Double-check your script for spelling errors.

: Avoid mixing languages. For instance, do not include Arabic words in an English script.

🗣️🗣️  Use our Pronunciation feature 🗣️ 🗣️ 

If you Preview your script and you feel some words aren't being pronounced correctly, you can double-click them and chose 

here you can type exactly how you'd like the word to be pronounced. You can also use hyphens (-) to emphasize pronunciation.

For a more detailed walkthrough of our Scripts feature, please see 

This article has all the tips on how to best use the script feature

HeyGen Basics

Why cant I preview my avatar video?

How to set the background for your video

How Much Time Is Needed To Process The Video?

How to create a video with a transparent background

How to add/edit auto captions

Script Tips