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Customer portal

Help Centre


Having trouble signing in to your account? Don’t worry—this guide will walk you through the steps to get back in quickly.


If you’re experiencing sign-in issues, you might notice one of the following:

✅ 

A loading spinner that never progresses to login.

  
   _"There were issues signing in. Please click to try signing in again."_

If you see either of these, follow the steps below to resolve the issue.


The quickest way to reset your session is to 

  
   _(This will automatically log you out.)_
2. Enter your credentials and try signing in again.

Still stuck? Move on to the next step.


Sometimes, your browser holds onto outdated login data, which can cause problems. Clearing it might resolve the issue.



   - Close all browser windows.
   - Open a new window and go to  
     👉 

If your device is on a restricted or private network (such as a workplace, school, or public Wi-Fi), firewalls or security filters may be blocking access.

Try the following:
- 

, such as your home Wi-Fi or mobile data.
- 

 directly to bypass network restrictions.
- 

If you're on a managed or corporate device

, you may need to contact your IT administrator.

Once you're on an open or unrestricted network, try signing in again.


If you've tried these steps and still can't sign in, here’s what you can do next:

- 

 (some ad blockers or security tools may interfere).
- 

Ensure your internet connection is stable.

If the issue persists, our support team is here to help!

  
📧 Contact us at [support@played.co](mailto:support@played.co).

Troubleshooting and Support

Login issues