Login issues

Troubleshooting Sign-In Issues

Having trouble signing in to your account? Don’t worry—this guide will walk you through the steps to get back in quickly.

Signs That Something Is Wrong

If you’re experiencing sign-in issues, you might notice one of the following: ✅ A loading spinner that never progresses to login. ✅ A message saying: _"There were issues signing in. Please click to try signing in again."_ If you see either of these, follow the steps below to resolve the issue.

Step 1: Force Sign Out and Try Again

The quickest way to reset your session is to force a sign-out and start fresh. 1. Click here to go to the sign-in page: 👉  https://partners.played.co/sign-in  _(This will automatically log you out.)_ 2. Enter your credentials and try signing in again. Still stuck? Move on to the next step.

Step 2: Clear Your Stored Login Data

Sometimes, your browser holds onto outdated login data, which can cause problems. Clearing it might resolve the issue.

How to Clear Stored Data

1. Open Developer Tools in your browser: - Windows/Linux: Press Ctrl + Shift + I - Mac: Press Cmd + Option + I 2. Go to the "Application" Tab - Look for the Storage section. - Expand Local Storage. - Find https://partners.played.co. 3. Clear the Stored Data - Right-click on https://partners.played.co and select Clear. 4. Restart Your Browser - Close all browser windows. - Open a new window and go to 👉  https://partners.played.co  - Try signing in again.

Step 3: Check for Network Restrictions

If your device is on a restricted or private network (such as a workplace, school, or public Wi-Fi), firewalls or security filters may be blocking access. Try the following: - Switch to a different network, such as your home Wi-Fi or mobile data. - Disable Wi-Fi and try using mobile data directly to bypass network restrictions. - If you're on a managed or corporate device, you may need to contact your IT administrator. Once you're on an open or unrestricted network, try signing in again.

Step 4: Still Having Trouble?

If you've tried these steps and still can't sign in, here’s what you can do next: - Try using a different browser (Chrome, Edge, Safari, etc.). - Disable browser extensions (some ad blockers or security tools may interfere). - Ensure your internet connection is stable. - Try an incognito/private browsing window (this bypasses cached data). - Check if your password is correct (you can reset it if needed). 💡 If the issue persists, our support team is here to help! 📧 Contact us at [support@played.co](mailto:support@played.co).