Padsplit

PadSplit Members are responsible for keeping track of their codes, keys and privacy locks. Please see our policies and guidance for lockouts according to lock type below. 

 If your code is no longer working, please call PadSplit Support for assistance or submit a 

 If your code is longer working, please call PadSplit Support for assistance or submit a 

 If your key is no longer working, please call PadSplit Support for assistance or submit a 

 If you are locked out due to a malfunctioning privacy lock, please call PadSplit Support for assistance or submit a 

Please remember that tampering with or replacing locks in your PadSplit are against our 

For lock problems on move-in day, please see "

Help! I've got to the home but the lock won't work

Help! I'm locked out of my room/home

While we want to know about any issues in your home, 

When you feel as though you are in danger

When you feel as though someone in your home may be in danger

If there is an emergency in your home that requires immediate assistance (a house fire, a break in, etc.)

What is considered an emergency? When should I call 911?

PadSplit thermostats are programmed to the temperatures recommended by the utility provider. Only the Host or the Host's property management team may change the temperature on a home's thermostat. This rule is in place to ensure that utilities are managed responsibly and that no extra costs need to be passed on to Members. 

If you feel that the thermostat or the heating/cooling system in your home is malfunctioning, please submit a 

Why can't I change the temperature on my thermostat?

PadSplit can answer all of your questions or concerns through our support channels. You can reach us by email, phone, chat or through the Member Dashboard. For detailed contact information, please see "

Where is the PadSplit office located?

Most PadSplit homes come with a variety of places to park, including a driveway, a carport or street spots. Please note that there are no assigned parking spots.

Occasionally, a Host may restrict vehicles if the maximum number of vehicles at a property is reached. If a PadSplit is restricting vehicles, it will be visible in your room's listing before booking. Members may only bring a vehicle if it is registered for an open spot.

If the room you book allows you to bring a vehicle, the following rules must be followed. Violations of these rules are subject to our 

Member Behavior Management at PadSplit (formerly the 3 Keys Policy)

Members are only allowed to bring a vehicle to properties with open spaces (open spaces are shown at booking). If a Member's property has a space for their car, Members are allowed only one vehicle at a property and must register this vehicle with PadSplit.

Vehicles must be properly registered with the state.

Vehicles cannot block other vehicles, mailboxes or trash bins. Members cannot park on the grass or in the yard at their PadSplits. These areas are no parking zones. When parking in the driveway, Members should make sure their vehicle does not touch a neighbor's property. Vehicles that are abandoned or blocking access will be towed at the Member's expense.

Members are not allowed to do work on their vehicle at a PadSplit, other than changing a flat tire.

Parking at your PadSplit

We understand that having your items missing or stolen can be very upsetting. PadSplit strongly recommends personal property insurance for Members who want to protect the value of their possessions. PadSplit is unable to reimburse you for lost property.

If you believe someone has stolen items from your room, we encourage you to 

. Rating a PadMate will do the following:

Inform the Member of their behavior and give them a chance to correct it.

Inform your Host of the Member’s behavior. A Host may decide to take action by issuing a warning, 

. Low scores have consequences up to and including Membership termination.

Some of my items are missing/stolen or damaged. What should I do?

Some of my items are missing or stolen. What should I do?

At this time, PadSplit cannot be used as your permanent address. However, we do can provide proof of residency for school and educational purposes.

Can I use my PadSplit as a permanent address?

If you have a mail at your home for Members who no longer live there, we ask that you take a quick moment to write "Return to Sender" on the envelope and put it back in the mailbox. Throwing away mail can be a crime, so please don't toss it.

We receive mail for Members that no longer live here. What should I do?

In most PadSplits, the Members of the home are responsible for cleaning and purchasing cleaning supplies. Talk to your housemates about a cleaning schedule and how best to share this responsibility and cost.

The sink is always empty and the stove is always spotless.

Every time you use a dish, pan or utensil, clean it, dry it and put it away. Want to soak something? Heat it up and clean it instead. 

Clean up any splatters on the stove immediately. Put away pots and pans that aren’t in use.

Shared bathrooms must be kept clean at all times. 

No foreign objects may be thrown in the toilets or sinks at any time. This includes, but is not limited to, feminine products, wet wipes, packaging, dental floss and hair. Fixing clogged toilets and sinks can run to several hundred dollars and these costs will be passed through directly to members.

All trash must be thrown in the proper receptacle. Please take out trash before the receptacle gets too full. 

All trash must be placed in the proper outside trash bin. Outside trash bins need to be pulled to the curb on trash day and pulled back to the home after pickup.

Who cleans the home?

The Host of your home is responsible for maintaining the property. When something is malfunctioning or broken in the home, a Member should submit a Maintenance Request through their Member Dashboard.

You can also track the progress of your request in the Member Dashboard.

There is a repair needed in my home. How do I submit a Maintenance Request?

We understand that co-living can sometimes be hard. At times, you'll run into problems with your housemates. Common problems include:

We  encourage our Members who might be having problems to talk it out with their housemates. Sometimes, a simple conversation can solve the problem. You can do so in person, utilize our in app messenger or send feedback to your PadMate through 

What should I do if I see a PadSplit rule being broken?

I have a problem with another Member in my home. What should I do?

. An emergency is any event where you feel you are in danger of being harmed or the people around you may be in danger of being harmed.  

To request maintenance work, log into your Member Dashboard and submit a Maintenance Request. Once entered, you can track the progress of your request. For a quick tutorial on submitting a maintenance ticket, see "

For all other help, our Member Support team is available 24/7 through the following channels:

How do I contact Member Support?

Members and hosts can communicate directly with each other through the PadSplit messenger. The messenger opens as soon as you make a booking request or have a move-in date scheduled (if you have booked using instant book). 

You can access the messenger either via your web dashboard, by clicking the messenger icon in the top right corner of the navigation bar, or through your PadSplit app on iOS or Android. 

If your chat thread with the host remains inactive for 24 hours, it will automatically close and you will be guided to submit your issue through the correct channel (e.g. maintenance ticket, PadSplit support team). You are always able to request to chat with your host, and they will receive a notification. 

Please check that your issue doesn’t fit into any of these categories before messaging your host, so you can ensure a quick response! The following types of communication should be submitted elsewhere:

If you’re having issues with another member in your house, you can rate them from your member dashboard (see 

If you have a safety issue, always call 911 first, then you can submit a safety report to PadSplit through your dashboard. 

Any maintenance issues with the house should be reported as a maintenance ticket.

Financial questions can be directed to the PadSplit support team. 

Remember, you can always reach out to PadSplit support at (770) 373-7863 or support@padsplit.com. 

Messaging your Host

You’ll be prompted to review your Host every two weeks when you make a payment. If autopay is enabled for your account, you will receive an email with a link to the form. Simply fill out the form and submit! Remember, this feedback goes directly to your Host to help them improve their property. 

If you skip this form at payment, you can always access it once within every two week period via your app dashboard. Just click on “Take the survey” under “Rate your house and housemates”. 

Please rate your Property on things that a Host can control. For example, the following categories are not appropriate for a property rating:

Member to Member issues are generally not in a Host’s control. A better place for this feedback is 

, where your feedback will directly impact the individual Member(s). 

Cleanliness of common spaces. Members are expected to keep the property clean at all times, both inside and out. If certain Members are not cleaning, please 

Members should be honest and reasonable when issuing ratings. PadSplit reserves the right to terminate Members who are found to be abusing the ratings function.

Rate your property

Everything Members need to know -- from applying for membership to move-out day -- to live well in a PadSplit.

Life at PadSplit