How to Utilize the 3 Keys Feature (for Pilot Program Hosts)
Last updated May 31, 2023
Select Hosts will now have the ability to self manage Member behavior in their homes using PadSplit’s Three Keys policy and tool.
If a Member violates either a general PadSplit rule or a house rule , hosts have the option to remove a Key from that Member. When the final Key is removed, the violator’s PadSplit Membership will be terminated.
How do I remove Keys from my Members?
Hosts can remove a Key directly from a Member’s profile (see gif below). You’ll see the Member’s remaining Keys on the right side of the profile and a button to remove Keys. When removing a Key, you will need to choose which rule the Member violated. You can also add optional comments and attachments. After the Key is removed, you’ll see the violation in the Member notes and in the Key Changes History.
Hosts also have the option to replace a Member’s Key, which can be done from the same place.
Before removing a Key, you may choose to contact the Member (via phone, email or in person) to issue a warning. This is up to Host discretion.
How should I decide if a Key removal is warranted?
This feature is a tool to allow hosts to manage their Members and homes more effectively. The decision to remove a Key is completely up to the Host. PadSplit has supplied you with a number of resources to help you make this decision:
- The number of times a Member has previously been reported and the number of individual Members who have reported the Member
- The Member’s rating
- Photos or videos uploaded by the reporting Member to support the claim
- The reporting and reported Members’ phone number and email address
- The contact information for other Members of the home (to reach out if you need to corroborate the report or need additional information)
- The ability to visit the house to investigate current conditions
At the end of the day, you know what’s best for your house and the Members living there. Removing a Key and terminating a Member is at your discretion.
As a Host, it is important to remember the following:
- Rule violations involving violence may be subject to immediate termination outside of the Three Keys Policy.
- PadSplit is committed to offering a fair environment for our Members. Members may always dispute a Key removal or Membership termination through our Dispute Process .
- Termination is not the same as eviction. While the majority of terminated individuals leave their properties promptly and peacefully, a terminated Member may refuse to leave the premises. In these instances, Hosts are responsible for complying with all applicable laws to either peacefully remove or legally evict terminated Members. When PadSplit terminates a Membership, we are ending the contractual relationship between PadSplit and the Member. This is separate and apart from a Host evicting a Member from the Host’s property. Regardless of PadSplit Membership status, Hosts retain the right and duty, should the need arise, to evict residents in their property. In most states, Landlord-Tenant law is very clear on what constitutes a lawful and unlawful eviction. It is the Host's responsibility to inform themselves of applicable Landlord-Tenant law and comply with relevant law. Should a Host decide to evict a PadSplit Member regardless of Membership status, the Host assumes all liability for doing so.
