How are responsibilities divided between PadSplit, the Host and the Member?
Last updated January 19, 2023
PadSplit, Hosts and Members share in the responsibilities needed to keep our community running smoothly. Please refer to the chart below to see what PadSplit, Hosts and Members are responsible for.
What are hosts responsible for?
| Responsibility | PadSplit | Host | Member |
| Marketing, Applications and Screening | Exclusive | ||
| Unit Booking | Exclusive | ||
| Move-in Experience | Phone and chat support; 2nd point of escalation, product support, PadMate issues | Exclusive: Move-in experience, instructions and access, 1st point of escalation | Access property and self-moves in |
| Payments and Collections | Exclusive | ||
| Member-to-Member Disputes | Exclusive | Escalates if observed | |
| Cleaning | Light cleaning and periodic freshening | Primary | |
| Utilities and WiFi | Onboard, troubleshoot and pay | Commits to use responsibly | |
| On-the-ground Property Management (e.g. Maintenance) | Exclusive | ||
| Membership Terminations | Exclusive: Collections, rule violation, breaking member agreement | Can report rule violations to PadSplit for actioning | |
| Move-Outs | Initiates conversation with former member, phone support for owner | Exclusive | |
| Evictions (rare) | Provides initial guidance on preferred eviction vendor | Exclusive |
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