What is the move-out refund policy for Members?
Last updated August 23, 2023
PadSplit Members value the flexibility of our housing. Members who decide to leave PadSplit can schedule their move-out date on their Member dashboard. As a Host, you will be notified via email when a move-out from your home is scheduled. Same-day move-outs are not allowed.
Members wishing to cancel a move-out may do so as long as the cancellation occurs before their scheduled move-out date.
Refund Eligibility
PadSplit members pay by the week. If you choose to move out in the middle of a weekly dues period, you will NOT receive a refund for the remainder of the week*. You will only receive a refund if you have prepaid in excess of your current weekly dues period. The refunded amount will be only for any prepaid days outside of the current dues week. Please contact support@padsplit.com to process your refund.
Tip: To get the most for your money, it’s best to schedule your move out the day after your upcoming dues day, and move out by 9 AM. Remember to complete the move-out form in order to be refunded for your last day. Instructions can be found here .
*If you pay biweekly and move out during the first 7 days of your billing period, you are eligible for a refund of dues in excess of the first 7 days of your billing period.
Members Who Have Signed a 30 Day Minimum Commitment with PadSplit
If a member breaks their minimum commitment of at least 30 days, they will automatically be charged $35 to the credit or debit card they have on file . There is no penalty for moving out on the last day of their 30 day minimum commitment, since they have paid your dues in full. Once their penalty has been paid, they are eligible for a refund of any prepaid days outside of their current weekly dues period.
After the last day of their initial commitment period, Members are automatically moved to a week-to-week commitment.
Members who have signed a 5, 12, or 24 week commitment with PadSplit
If a member breaks their minimum commitment of 5, 12, or 24 weeks, they will be charged a penalty. The penalty amount varies based on the commitment period they selected:
- 24 weeks: $100 penalty
- 12 weeks: $65 penalty
- 5 weeks: $35 penalty
Penalties will be charged automatically to the credit or debit card Members have on file. Once the penalty has been paid, Members are eligible for a refund of any prepaid days outside of their current weekly dues period.
After the last day of their initial commitment period, Members are automatically moved to a week-to-week commitment.