Member Behavior Management at PadSplit (formerly the 3 Keys Policy)
Last updated August 28, 2023
As of August 2023 PadSplit has replaced its 3 Keys Policy with a new comprehensive system for ensuring the happiness and safety of the PadSplit community.
All PadSplit Members must adhere to the Membership Rules . Members who violate the Membership Rules are subject to:
- A Low Member Score : Members are now rated by their Hosts and fellow PadMates . Consistent negative feedback will result in a low Member Score. A low score will jeopardize the Member’s ability to rent their current room and any room within PadSplit.
- A very low score (score of 1 or a score of 2 for greater than 4 weeks in a row) will automatically terminate the Member’s PadSplit Membership. They will need to vacate their current property and they will be banned from booking with PadSplit again.
- A low score may cause a Host to not renew a Member’s occupancy . If a Host declines to renew an occupancy, the Member must move out in the specified time period.
- A low score may cause future Hosts to deny a Member’s booking or transfer requests .
- Fines and Costs : Violations of PadSplit's Membership Rules can result in fines and charges for damages incurred.
- Fines can be issued at the request of a Host with PadSplit approval. To issue fines, please contact Host Support.
- A Notice to Vacate : A Host can decline to renew a Member’s occupancy and ask that they vacate in a specified time period. A Notice to Vacate may also cause future Hosts to deny this Member’s booking or transfer requests .
Important Exceptions: It is important to note that any rule violation involving criminal activity may be subject to immediate termination. Members who have a TPO issued against them by another Member of the household will be terminated immediately. In addition, PadSplit will enforce a separate policy for rule violations involving violence. Please refer to "What is PadSplit’s policy on violence occurring inside of the home?" .
A Note on Previous Key Removals: Members that have previously lost Keys under PadSplit’s former 3 Keys Policy will start off with lower Member Scores to reflect these infractions.