Novela Studio Co Ltd

Sonovel Help Center

Stay updated on the status of all your company's support tickets.

Customer portal

You can sign up for the service in two ways:

Easy sign up with existing Google account

Easy Sign-up with Existing Google Account:

Choose ‘Sign up with Google’ on the sign-up page.

Choose "Sign up with email" on the sign-up page.

Enter your email and password for registration.

Check your inbox, authenticate the email.

After authenticating email successfully, the sign-up process would be completed.

Q. I haven't received the verification email.

Please check all your email folders, including spam, promotions, and social folders.
If there's not, please try again with 

After sending the email, the link is invalidated after a certain period for the security of your account.
Please try again with 

Account verification requires you to be logged in.
Please follow the instructions, enter your password to log in, and proceed.

Sign up

You can log in for the service in two ways:

Log in with your pre-registered Google or Apple account

Log in with your pre-registered Google account.

Choose ‘Continue with Google’ on the log in page.

Choose "Continue with email" on the log in page.

Enter your email and password and select log in.

Don't worry. You can reset your password!
Please refer to the Reset Password Guide below.

Log in

Click on 'Forgot password' below the login button to initiate the process.

Enter your registered email and click 'Send instruction.'

Check your email inbox following the instructions. It might be classified as spam, so be sure to check your spam folder!

Click the link in the received email to access the page for resetting your password.

Once you've changed your password, return to the login page and log in with the new password :)

After sending the email, the link is invalidated after a certain period for the security of your account.
Please re-enter your email address to receive a new instruction email and proceed.

Please check all your email folders, including spam, promotions, and social folders.

Reset password

If you have used a public PC, sign out securely to protect your privacy!

Navigate to the dashboard and click on the avatar in the top-right corner.

Simply click on 'Sign out' in the menu bar to log out.