Record a Conversation

This section will guide you through how to record audio during patient encounters on the mobile app.

Obtaining Patient Consent for Recording

Privacy and data security is our top priority at Knowtex. We are required by law to seek and obtain either verbal or written permission from each patient before providing such services. 

To obtain verbal permission, prior to beginning the recording, you may ask the patient and any accompanying personnel if it is permissible for you to use Knowtex for the duration of the appointment. An example consent question could be something like:

“Would it be okay with you if I use this software to record and summarize our conversation? This allows me to focus on you and not have to type while we're talking. If at any point you or anyone with you wants turn this off, just let me know and we can do that.”

If you would like to have a form for patients to sign for written consent, reach out to     founders@knowtex.ai     and our team will provide you with a form. 

How to Record and Pause Audio

Select the patient you would like to record a conversation for. This will open the recording page which will look like this:

This page will show the patient’s name and MRN, the timer that keeps track of the duration of the recorded audio, the button to press to begin recording, and a Back button to return to the Home page.

To begin recording, press the “Start recording” button and the screen will change to the following:

After pressing “Record Conversation,” the timer will begin keeping track of the duration of the conversation and two buttons will appear in place of “Record Conversation.” Pressing the "Stop" button will stop the audio recording completely. Pressing the "Pause" button will pause the recording. The microphone icon will also change back into a recording icon when paused or stopped. 

If you pause the recording, the page will look like this:

The timer will not continue increasing while the audio is paused, and no conversation will be recorded during this state. Notice that the recording icon has also switched back to the microphone icon to indicate that no recording is occurring. To continue recording the conversation, press the continue button. 

How to Upload Audio

When the conversation with the patient is complete, press the "Finish Session" button and the conversation with automatically be uploaded and the screen will change to "Uploading", then after a few seconds will change to Processing. You can leave either screen at any point by clicking Back and your audio will still upload.

If you would like to add another recording on top of the one that was uploaded, you can click "Add recording which will allow you to upload another recording.

You can also watch the video tutorial below for a visual guide through this.