Atlas L6ynztjd84

Stay updated on the status of all your company's support tickets.

Customer portal

Easily add contacts to Loops by uploading a CSV file.

 to get an idea of the columns we use. By default, we recommend using at least 

After uploading the CSV you’ll have a chance to review any duplicates or missing information before finishing.

When the upload is finished, all the uploaded contacts can be viewed in the Audience page. That’s it! 🎊

You can also upload a CSV file to update your existing contacts in bulk.

You can either download a CSV from your Audience page in Loops, edit the data and re-upload it, or start with a new CSV file and just include the contacts and columns you want to update.

When updating contacts, Loops will first look for a matching contact using the value in the 

If a contact is found, Loops will update the contact using the data provided in the CSV file. If a contact is not found with either 

 values, a new contact will be created using the data provided.

 and its email address does not match the provided 

 value, the contact will not be updated and an error will be recorded.

After uploading CSV files you can view a history of your uploads plus details for each file’s rows.

, which will show you a list of all of your past uploads.

Clicking on one of your uploads will let you view lists of all new, updated or duplicated contacts plus a list of any errors from the import.

To export your audience list as a CSV, click on the 3-dot menu located at the top of the page and hit download.

All contacts uploaded will be automatically marked as subscribed. If you want to mark imported contacts as unsubscribed add a “Subscribed” column into your CSV file and use 

The importer does not re-subscribe contacts who are marked as unsubscribed in your Audience.

 value for each uploaded contact will be “CSV Upload”. You can change this by adding a 

 column to your CSV file and specifying a custom value.

Cells that are empty in the CSV file will not overwrite existing data in Loops. If you want to clear a field, you will need to provide a value of 

 in the CSV file (4 characters, all lowercase).

CSV Upload

Connect Loops to external platforms to automatically add contacts to your audience.

We have a range of integrations with other platforms, which allow syncing of data between services you use.

For example, you can add users from thousands of apps through 

 to let contacts sign up to your mailing list.

Integrations

Loops provides a REST API to manage your contacts.

, you can easily manage contacts directly from your application or service.

For example, creating a new contact is as easy as sending a 

https://app.loops.so/api/v1/contacts/create

We also offer endpoints for finding, updating and deleting contacts (plus some other features like sending transactional email and sending events).

Add contacts