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If you no longer want to use Acodei Sync and would like to cancel your subscription, simply disconnect your QuickBooks company from our app. You can take this action in a few different ways.

To cancel your account from the Acodei app, log in at 

 and visit the Connections tab. From there, click "Delete" for the QuickBooks company, as shown here:

Confirm the disconnection and terms on the dialog. This will cancel your service, and you will no longer be billed.

To cancel your account from QuickBooks Online, log in to your QuickBooks account and go to Apps -> My Apps. Use the dialog on the Acodei app to disconnect. This will disconnect your company from our app, cancel your service, and you will no longer be billed.

How to cancel your Acodei Subscription

Acodei offers refunds in certain situations.

At Acodei, we understand that plans can change. Below are the circumstances under which we can offer refunds. Please ensure your account remains active (you can switch to a free plan to avoid further charges) and contact our support team for help.

 If you were billed for the upcoming month after intending to cancel your subscription, we offer a refund for that charge if reported within 48 hours.

 If you wish to cancel your monthly Acodei plan and have yet to use Acodei based on your Acodei Data Feed, we offer a full refund for the last month of your subscription.

 If you upgraded for a specific premium feature but found it unsuitable, we can issue a refund within seven days of the upgrade. Please provide feedback on the feature and your reasons for dissatisfaction.

 Refunds are not granted if it's been over 48 hours since your last charge and there's recorded usage on your Acodei Data Feed.

 Refunds cannot be processed if your account is disconnected, and we cannot verify your usage.

 As historical data pulls are one-time services, they are non-refundable. Please review your settings carefully before ordering.

You can learn more about Acodei's refund obligations by reading our 

Acodei's Refund Policy

When your QuickBooks company is disconnected from Acodei Sync, we take the following actions to ensure Data Privacy and Security:

The connection between Acodei and any other payment providers is also deleted.

Data associated with your company (transaction IDs connecting Stripe and QuickBooks, for example) is entirely deleted from our internal servers 30 days after disconnection.

All subscription and billing information is deleted immediately.

If you reconnect a disconnected account at any time, you will need to re-input your billing information. If you reconnect within 30 days, we will retain all data on your Acodei Data Feed. If you reconnect after 30 days, you will be starting from the beginning again.

Refunds and Cancellation

How to cancel your Acodei Subscription

Acodei's Refund Policy

Data Privacy after Disconnection