The data format of the table to be filled in

From your interface, you have the ability to implement your receivables table by clicking on Start a recovery.

You will be redirected to our partner Stripe's website to provide the necessary information for fund transfers to your bank account.

Once this step is completed, you will have a form where you can download the export of the records in the required format to initiate the collection of receivables.

What are the necessary pieces of information to be submitted in the Excel spreadsheet?

Several pieces of information are crucial to initiate a case. Without these details, the case cannot be initiated.

Title (if known) → Mr. | Mrs.

Full Name → Format "Proper Name," e.g., First Name Last Name Mailing

Address → Format "Proper Name," e.g., 1 Rue de la Paix 75002 Paris in a single line Company Name (leave blank if individual) → UPPERCASE Format

Debtor's EIN Number (if known) → Numeric Format, e.g., 123456897

Email → Email Format | No spaces or other characters, e.g.,  example@respaid.com 

Mobile Number (recommended) → Preferably international format ( +33 6 12 34 56 78 ) Billing Company (issuing entity) → UPPERCASE Format

Your Company Address (issuing entity) → Proper Name

Format Invoice Number (if multiple, separate references with ",") → Text Format

Issue Date (if multiple, date of the first issued invoice) → Format "dd/mm/yyyy" For cases of multiple invoices for a single client: It's preferable to have one line per client to avoid sending multiple notifications per client. Otherwise, the Respaid teams will handle data merging.

Description of Billed Service (recommended) → Text Format

Total Billed Amount (if multiple: total including taxes) → Numeric Format

Received Down Payments (if 0$: indicate 0) → Numeric Format

Amount Due (auto-calculated) → Numeric Format

Once implemented, we will send an acknowledgment of receipt of the completed mandate with the table .By submitting a case, you will be asked to accept the terms of operation and the  Terms and Conditions of Use  (e.g., Data Storage, Billing Policy, Confidentiality Agreement, GDPR compliance, etc.).

Every case eligible for collection must compulsorily include : debtor's identity, postal address, debt amount and down payments, invoice number and description, as well as contact information (email and mobile).

For any case that we manage to recover on your behalf, you can halt the proceedings from your Respaid interface.

The verification of the provided information and the file's compliance opens up the possibility to initiate the amicable recovery process within 3 working days.

In order to proceed with the collection or recovery process, it is necessary to ensure that the customer account created on the Respaid interface is configured with their banking information. This is to facilitate the transfer of funds to the creditor in the event of a successfully recovered debt.

On the day of initiation, an email will be sent to the creditor, informing them of the number of cases eligible for collection and providing the schedule of actions. For better management, it's advisable to separate B2B cases from B2C cases. Consequently, if an initially submitted receivables table contains both B2B and B2C cases, two campaigns will be created, and two launch emails will be sent accordingly.

Respaid provides real-time updates to the creditor. A notification is sent via email, detailing the collection or recovery process. This notification is directed to the email address of the user who created the account and to any team members affiliated with the Respaid account.

The email notification specifies the payment arrangement (installment plan, full recovery, etc.), the amount, the debtor's identity, and the destination of the funds (to the creditor, to the lawyer, to the creditor via Respaid).

For this purpose:

-4 email reminders are scheduled. For a guaranteed outcome, we have established a dedicated notification schedule for debtors within the framework of amicable recovery. This strategy has proven to be highly effective in collections (achieving success rates of over 50% for certain debts).

-The sending of SMS and voice messages will depend on AI analysis of the debtor's behavior towards the notifications they have already received (timing, number of views, clicks on links, etc.). The messages are personalized based on your debtor's reactions, driven by AI, at the right timing and through the appropriate channel. We also measure the satisfaction of YOUR customers.

After initial internal processing within 20 days and multi-channel notifications, collection or recovery is entrusted to our network of partner lawyers, who take over by contacting debtors directly by phone.