Played Assistant
Last updated April 15, 2026
What it is
Played Assistant is a beta in-product helper in the Partner Platform. You can ask questions in plain language and get practical guidance while you stay in context—so you spend less time hunting through menus to remember where a setting lives.
Assistant responses are generated using AI. When needed, Played Assistant can also use automated lookups to retrieve information from Played, based on the same permissions as your signed-in user.
We’re actively improving Assistant; feedback is appreciated and helps us make it more useful.
> Important: Assistant is a guide. It is not a substitute for professional advice (legal, tax, accounting, medical, etc.), and it may occasionally be incomplete or incorrect. You should always verify anything that affects customers, payments, or compliance. Assistant is not a replacement for your judgement or for official legal/accounting advice.
What you can use it for
- Find your way faster — for example: “Where do I manage payment settings?” or “How do I add a new location?”
- Understand how things work — refunds, programmes, providers, storefront options, and similar topics, explained in plain language and in terms of *your* setup where that’s possible.
- Get unstuck during tasks — short, actionable steps you can follow immediately.
Where possible, Played Assistant will ground answers in Played’s Partner help documentation (your published help articles), and may suggest links to related Help Centre articles for deeper reading.
How to open it
Use Assistant in the sidebar (where it’s enabled for your organisation and your role). On some accounts, you may also see Assistant in the header when it’s available.
Start with a specific goal, for example:
- “Walk me through adding an activity.”
- “What is pre-registration?”
- “Help me add a discount code.”
> Tip: Include one concrete detail (the page you’re on, what you clicked last, or the exact error text). The more specific you are, the more useful the answer tends to be.
Where we plan to go
We’re treating this beta as the start, not the finish. Over time we want Assistant to feel even more tailored to your organisation, cover more of the Partner Platform surface area, and get better at turning vague questions into clear next steps—always with human judgement and Support in the loop where it matters. Priorities will shift based on what we learn from real usage, so tell us what’s missing (tasks you wish it could handle, answers that felt off, or workflows that still feel too heavy).
What it isn’t (yet)
Assistant is a guide, not a replacement for your judgement or for official legal/accounting advice. For account-specific issues that need investigation (suspected bugs, outages, missing data, billing issues, etc.), Played Support is still the right escalation path.
Questions about your organisation’s live data (when available)
Depending on what Played has enabled for your organisation and your user role, Assistant may be able to help you look up information that already exists in your Played account (for example, searching for a customer, order, or activity).
Key rule: Assistant only has access to what your user account is allowed to access in Played. If you cannot see something in the product normally, Assistant should not be able to bypass that.
Actions that change data (when available)
Some organisations may allow Assistant to help with actions that update your Played data (for example, operational workflows available through Assistant tools).
If actions are not enabled for your organisation or your role, Assistant should remain read-only guidance (help + lookups), not a way to make changes automatically.
> If you are unsure what is enabled for your tenant, ask your organisation Owner/Admin or contact Played Support.
How to get better answers
Include as much context as you can:
- What you’re trying to achieve (the outcome).
- Where you are in the product (the page or section name).
- A specific example (an order reference, customer email, activity name—avoid sharing secrets like passwords).
- Exact error text (copy/paste is best).
Examples of strong prompts
From the product (good starting points):
- “Walk me through adding an activity.”
- “What is pre-registration?”
- “Help me add a discount code.”
Other examples:
- “I’m on Orders. How do I filter to show only last weekend’s paid orders?”
- “I’m editing an activity. What does this pricing field affect for customers?”
- “Customers see this error at checkout: ‘…’. What should I check first?”
Limitations you should expect
- Not guaranteed to be perfect: AI answers can be wrong or outdated, especially if the product changed recently.
- Help content coverage: if a topic is not covered in help documentation (or not indexed yet), answers may be generic or incomplete.
- Not a replacement for Support: for suspected bugs, outages, missing data, billing issues, or anything that requires investigation in your account, contact Played Support with screenshots and timestamps.
Privacy and data handling (plain language)
- Assistant conversations happen while you are signed in to the Partner Platform.
- If Assistant retrieves account information, it should be limited to what your permissions allow—the same as using Played normally.
- Do not paste secrets into chat (passwords, API keys, private keys, full payment card numbers).
If your organisation needs formal wording (retention, subprocessors, regional requirements), use your Data Processing Agreement, Privacy Policy, or ask Played Support for the correct document.
Troubleshooting
I don’t see Assistant Availability can depend on your organisation’s configuration and your role. Ask your Owner/Admin or Played Support.
Assistant can’t find help / answers feel empty This can happen if help content is missing, not published yet, or not available in search. Try any suggested Help Centre links (if shown), search the Help Centre manually, or contact Played Support.
Assistant says it can’t perform an action You may not have permission, or your organisation may not have that capability enabled. Ask your Owner/Admin or Played Support.
Contact Played Support
If Assistant cannot resolve your issue, contact support and include:
- What you were trying to do
- The page you were on
- Screenshots (redact sensitive details)
- Approximate time (including timezone)