What is your refund policy?
Last updated March 31, 2023
Your refund eligibility depends on when you make the request. In all cases:
- The application fee is always non-refundable
- Refunds will take at least 1 week to process
Refunds Before Move-In
Please see "How do I cancel my move-in? " .
Refunds on Move-In Day
In certain cases, there may be problems with your room or home that neither PadSplit nor your Host are able to remediate. Members may qualify for a refund if the following problems are unable to be fixed in a reasonable amount of time:
- You are unable to access the room or home after trying all of the troubleshooting methods listed here
- The room has not been cleaned (please note that minor wear and tear such as wall markings, imperfect paint and light dust do not qualify)
- The room is occupied
- The bed is missing or broken
- The home's listing details on the platform are incorrect
In addition, please note:
- Move-ins are only supported during the move-in hours set by your Host. You can view your room's supported move-in hours on your dashboard. We highly encourage Members to schedule their move-ins during these times. Move-ins made outside of these hours are not eligible for a refund.
- Members must make good faith efforts to remediate the problem by following these steps .
- Members who move their things into the home will not be eligible for a refund.
If you would like to request a refund based on the criteria above, please Contact Member Support .
If you are unhappy with the room for any other reason, please initiate a transfer through your Member Dashboard.
Refunds After Move-In
Please see "I'm scheduling a move-out date. What will I be refunded?" .