Padsplit Training

Stay updated on the status of all your company's support tickets.

Customer portal

Dedicated Host support is available Monday through Friday from 9am to 5pm EST. We can be reached via the following methods:

By calling (770) 373-7863 (follow the prompts for the Host line)Via email at support@padsplit.com

Emails received outside of business hours will be answered the following business day. 

If you have an emergency or you require immediate assistance please call 911 first, if necessary. Next, call us at (770) 373-7863 and follow the Host prompts to be connected to a supervisor during business hours.

If your emergency is outside of business hours please call and follow the prompts 

to speak with our call center for escalation.

How do I contact PadSplit Customer Support?

Members pay electronically on the PadSplit site using credit, debit, or bank transfer. At no point should PadSplit members be asked to pay outside of the platform, and any such request will result in removal of the property from the platform and forfeiture of all funds paid through the platform. Funds are paid to property owners electronically to US-based bank accounts. A routing number and account number will be required.

How do payments work?

Everything a Host needs to know -- from listing to operating a home -- to succeed with PadSplit.

FAQ