Padsplit Training

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Customer portal

You will receive an email 48 hours in advance of any move-in.

How will I know if someone has booked my room?

If a Member is late with a payment they are charged a $25 fee for each week they are delinquent. If a Member’s balance exceeds $300, our collections flow is automatically triggered. You will be informed of their non-payment and the Member will be given 48 hours from their dues day to reduce their balance. If payment is not made, the Member will be terminated and asked to move out from your home.

What if a Member does not pay their weekly rate?

PadSplit pays Hosts monthly before or on the 10th of each month.

How often am I paid?

PadSplit charges a 12% recurring platform fee plus a 2.75% flat rate transaction fee for a total of 14.75% fees.

What are PadSplit’s fees?

You may terminate your relationship with PadSplit at any time. If no Member is living in your home, simply log into your PadSplit dashboard and deactivate your listing. If a Member is currently living in your home, you must follow the termination process outlined in “What if I want to terminate my relationship with a PadSplit Member?”.

What if I want to terminate my relationship with PadSplit?

If the living relationship between you and the Member is not working out, we ask that you make all efforts to rectify the situation before initiating the termination. 

To initiate a termination, please email support@padsplit.com and allow for 24-48 hours to receive a response. PadSplit will notify the Member of your decision and give the Member two weeks notice from that date to find other lodgings. You will be charged a $150 termination fee. 

Giving the Member two weeks notice is an important part of the termination process. Non-compliance will be subject to a fee equal to 2x the weekly rate.

Multiple terminations may make your home subject to de-listing.

What if I want to terminate my relationship with a PadSplit Member?

To ensure PadSplit standards and prevent double bookings, we require that all renters in your home be PadSplit Members. 

In addition, all adult Members of your household (non-renters that live in your residence) must pass a background check in order for your home to be listed.

Can I rent out other rooms in my house to non-PadSplit Members?

Yes. In order to have your listing approved, all adults that live in your home must pass a background check during the onboarding process.

Do I need to pass a background check to list my room?

PadSplit does not allow smoking inside of a house that is listed on our platform. This includes Members and Hosts.

PadSplit Hosts may have pets but these must be disclosed in the onboarding process. PadSplit Members may not have pets of any kind.

What are PadSplit’s policies for things like smoking and pets?

PadSplit does not provide insurance. You should insure your home and belongings outside of PadSplit.

Does PadSplit provide insurance?

All Hosts will receive a 1099 from PadSplit at the end of the calendar year. It is your responsibility to report your PadSplit earnings as directed by your tax advisor.

Do I have to pay taxes on my rental income?

It depends on how long a Member stays in your home. A stay of under 30 days falls under Innkeeper law. A stay greater than 30 days becomes governed by Landlord/Tenant laws.

What kind of law does my room fall under?

For current Hosts of Owner-Occupied homes. Please note that we are not currently onboarding new Owner-Occupied homes at this time.

FAQ