Cancellation Policy
Last updated January 4, 2024
Each tour or activity has a specific cancellation policy. Please review and understand the cancellation policy applicable to your chosen experience before confirming your booking. You can find this information under the "Cancellation Policy" section for each experience. Additionally, existing bookings' policies can be checked on the respective tickets.
Types of Cancellation Policies
Free Cancellation
- Full Refund: Cancel at least 24 hours before the start time of the experience.
- No Refund: Cancellations made less than 24 hours before the start time.
- No Changes: Changes made less than 24 hours before the start time are not accepted.
- Non-refundable:
These experiences cannot be refunded or changed for any reason.
Moderate
- Full Refund: Cancel at least 4 full days before the start time of the experience.
- No Refund: Cancellations made less than 3 full days before the start time.
- No Changes: Changes made less than 3 full days before the start time are not accepted.
Strict
- Full Refund: Cancel at least 7 full days before the start time of the experience.
- Partial Refund (50%): Cancel 3-6 full days before the start time.
- No Refund: Cancellations made less than 2 full days before the start time.
- No Changes: Changes made less than 3 full days before the start time are not accepted.
*Cut-off times are based on the experience's local time.
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