What happens if a customer dies?
Last updated March 28, 2025
Upon the demise of a customer, the next of kin or delegated beneficiary can contact us regarding the next steps. He/she would need to produce the appropriate legal documents. These are:
A certified copy of the death certificate.
A copy of the Letter of Administration, duly certified and issued by the probate registry of the High Court, with the deceased's Bamboo assets listed.
A valid, government-issued means of identification of the administrators or beneficiary designate.
A letter of request from the designated beneficiary or Administrators indicating whether the deceased’s account should be transferred or liquidated.
These are to be sent via email to [email protected] . Once all required documents are submitted and verified, the compliance team will proceed with the requested transfer of assets or liquidation. This process takes between 3 to 4 weeks.