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Customer portal

How to update the email address you use to log in to Loops.

You will need the account owner role to change your email address.

Ensure you have access to your new email address.

Invite your new email address to your team.

Accept the invite from an incognito window or a different browser.

Once the new email address has joined the team, promote it to an owner role.

Remove your old email address from the team.

Change your login email

How to add and manage team members in your Loops account.

<Tip>It is free to add additional team members to your account.</Tip>

Here's how to add team members to your team:

.
2. Enter the new team member's name and email address and click 

You can promote members to become an Owner of your team.

Owners can invite and remove team members.

Owners can promote members to become owners.

You can add unlimited members to each team, for free.

Owners can remove members and other owners. If you remove someone from your team, they will be established with a new Loops team of their own.

Team members

Learn how to create and connect multiple Loops accounts with one email address.

You may want to have mutiple Loops accounts for different products, domains or teams.

You can create new teams from a single Loops account.

You can also combine existing Loops teams under a single email address so you can easily switch between them instead of having to log out every time.

 allow you to invite and remove users to and from individual teams.

Free users can be in maximum 3 teams. As soon as a user joins a paid team, they can be added to unlimited teams.

If you want to create a new team, click on the team switcher in the top left of your Loops account, then select 

This will create a new team and ask you to set up a new sending domain.

If you have existing accounts that you want to merge under one email address, there are a few steps to complete.

 is the main account you want to log in with, and 

Make sure you're signed in to the Loops account you want to be your only account (Team A). **In a different browser** (or incognito window) log in to Team B (the account you want to connect) and invite your selected Team A email address from the [Team settings page](https://app.loops.so/settings?page=team). An invitation email will be sent to your Team A email address. Since you are already logged in to Team A, you can ignore the email.

Refresh the Team settings page and you will see an invite alert appear in the bottom right corner. Click **Accept**.

![Invitation popover](https://mintlify.s3.us-west-1.amazonaws.com/loops/images/invite.png)

Accepting the invite will automatically switch you to the Team A account.


If you want to become the [owner](/account/team-members#owner-role) of Team B (giving you full permissions), go back to Team B in the other browser window and refresh the Team page. Give the **Owner** role to your Team A email address by clicking the `•••` menu button.

Becoming owner is not required but is necessary if you are the only user in the team.


You can sign out of Team B (or close your incognito window), because you can now access it through your Team A account. If you want, you can safely remove the previous email address you used to sign in to Team B from the [Team settings page](https://app.loops.so/settings?page=team).

If you want your team members to access multiple teams, simply invite the same email address to different teams. Once they accept the invitation, they will be able to switch between the teams they have access to.

Billing is handled individually per team. When you switch between teams you will be able to handle billing separately for each.

Team switcher

The Loops Free Plan is available to everyone who stores under 1,000 contacts in Loops.

A contact is an email address that you send marketing emails to. Transactional recipients do not count as contacts (unless they are also sent marketing emails).

You can send up to 4,000 emails every 30 days on the free plan. This total includes both marketing and transactional emails.

After you've exceeded the 1,000 contact limit, you will be prompted to upgrade to a paid plan. You can upgrade to a paid plan at any time by clicking 

On the free plan, light branding will be placed at the bottom of your emails.

: Store up to 1,000 contacts and send up to 4,000 emails every 30 days.

: Access all features, including marketing and transactional emails, without restrictions.

: Seamlessly transition to a paid plan when your contact list grows.

For more information or any questions, please contact 

Free plan

Learn how to receive notifications about new Loops contacts in external tools.

You will receive a notification when a contact is added to your audience through the API, integrations or form submission. You will not receive notifications for manually added users via CSV or other methods.

You can manage your notifications in the 

By default, you will receive an email notification from Loopsbot when a contact is added to your audience. You can disable this notification by toggling the 

 of your Settings. If you'd like to receive email notifications again, you can toggle the switch back on. This setting is individual to your user account, and won't propagate to the rest of your team.

You can receive notifications in Slack for new contacts. Please note, this is a global setting and will apply to all additional seats in your account.

Click the link to be redirected to Slack for authorization.

Select the channel you want to add the bot to.

Send a test message to verify the integration works.

That's it! All new contacts added to your audience will now send a notification to the selected Slack channel.

Here are a few other ways to get Slack notifications for new contacts:

Install an email add-on to send individual emails from 

Create a forwarding address to send individual emails to your DM with Slackbot (free).

Account

Change your login email

Team members

Team switcher

Free plan

Notifications