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Acodei Help Center

Stay updated on the status of all your company's support tickets.

Customer portal

To access the most recent billing details, visit 

 or sign up for Acodei Software's free version. Then, navigate to the 'Billing' tab within the 'Company Management' section.

Each QuickBooks company you link will be billed independently.

If you're an accounting firm, you're eligible for special discounts. For more details, please contact us at 

: Sync up to 30 transactions with QuickBooks Online.

: Sales receipts, refund receipts, and payouts.

: Sync up to 100 transactions with QuickBooks Online.

: All from Free Tier, plus invoices and payment receipts.

: Advanced sync options like multiple products, sales tax, classes, Stripe Capital, Stripe Climate, Stripe Connect, and more.

: Begins at $17.99 for up to 250 transactions, and increases with volume.

: Same advanced sync options as Starter Tier.

Historical Data is processed based on unsynced transactions in a month based on that month's volume. To estimate your volume cost, determine your volume in Stripe for a historic month and see below.

Should you surpass the transaction limit of your current plan—30 transactions for the Free tier or 100 transactions for the Starter tier—an email notification will be sent to you promptly, prompting an upgrade to resume data synchronization.

: If you upgrade within three days of reaching your limit, we'll automatically sync all pending data for you.

: If you don't upgrade within this three-day grace period, your account will default to the Free tier, and syncing will be temporarily halted.

: You must initiate a historical data pull to sync any data missed during the pause.

: With the arrival of a new month, data syncing will recommence under the transaction limits of your subscribed tier.

Updated Acodei Software Pricing as of November 1, 2023

To retrieve historical data, head to the 'Data Feed' tab and look for the 'Pull Historic Data' button in the upper right corner.

You can choose data for a specific month or a range of months.

After selecting, you'll see the total volume of transactions and the cost for that specific time frame. For a breakdown of how we charge for historical data, please refer to our 

Currently, our system doesn't support selecting data for individual days in the past. However, we can manually assist you with this if you contact us.

You won't be charged for data that's already been synced. For instance, if you signed up in October and request data for October, there's no additional charge.

You can't request data for the same month more than once. If you need to re-import data, contact us for assistance.

Accessing Historical Data

To change your billing info, log into the app and click on "Billing" on the left-hand side. When you are on the Billing page, click on "Edit Billing Info" on the right-hand side underneath "Credit Card Detail."

How to change Billing Info

The admin for your Acodei account will receive monthly billing receipts from Acodei. 

There can only be one admin email for each company. If you'd like someone else to receive receipts, you can set up a forwarding filter in your email service or let us know, and we can transfer admin status to another user.