What is your refund policy?
Last updated September 30, 2024
Your refund eligibility depends on when you make the request. In all cases,
The application fee is always non-refundable
Refunds will take at least 1 week to process
Refunds Before Move-In
Please see
Refunds on Move-In Day
In certain cases, there may be problems with your room or home that neither PadSplit nor your Host are able to remediate. Members may qualify for a refund if the following problems are unable to be fixed in a reasonable amount of time:
You are unable to access the room or home after trying all of the troubleshooting methods listed
The room has not been cleaned (please note that minor wear and tear such as wall markings, imperfect paint and light dust do not qualify)
The room is occupied
The bed is missing or broken
The home's listing details on the platform are incorrect
In addition, please note:
Move-ins are only supported during the move-in hours set by your Host. You can view your room's supported move-in hours on your dashboard. We highly encourage Members to schedule their move-ins during these times. Move-ins made outside of these hours are not eligible for a refund.
Members must make good faith efforts to remediate the problem by following .
Members who move their things into the home will not be eligible for a refund.
If you would like to request a refund based on the criteria above, please
If you are unhappy with the room for any other reason, please through your Member Dashboard.
Refunds After Move-In
I'm scheduling a move-out date. What will I be refunded?
Please see