There is a repair needed in my home. How do I submit a Maintenance Request?

emergency scenarios

submitting a maintenance ticket

PadSplit Hosts are responsible for completing all maintenance requests. With the exception of , through your dashboard is the only way to notify your Host and ensure that your request is addressed. Once the ticket is submitted, you can communicate with your Host and follow the status of the repair.

Generalized response time guidelines for your maintenance request are listed here. These times may vary due to holidays/weekend availability of your Host or necessary servicing company availability. If you feel that your ticket has not been addressed according to these guidelines, please  contact PadSplit Support.