Property Score Dispute Process
Last updated September 30, 2024
PadSplit is committed to offering a fair environment for both our Members and Hosts. If you feel that a House Rating or Move-in Rating has been made in error, you may submit a formal dispute to PadSplit.
What types of ratings are disputable?
The following types of Ratings factor into a Host’s
and are therefore currently disputable:
Move-in Ratings
House Ratings in these categories:
Maintenance
Cleanliness
The following types of Ratings
factor into a Host's
and are not made public in any way. Therefore, these types of Ratings are not currently disputable:
do not Property Score
House Ratings in these categories:
Location
Price
Flexibility
Other
How do I file a Ratings dispute?
In order to be eligible for consideration under our Dispute Policy, Hosts
within
of the rating having been submitted by the Member.
must submit their dispute using the Dispute Request Form 14 days
Once you have filled out the
, PadSplit will review your case. Dispute Requests will generally take
to process and you will be notified via email with the result. Please note that these decisions are final.
Dispute Request Form 3-5 business days
How does PadSplit determine whether to approve or deny a Ratings dispute?
PadSplit’s team carefully reviews every rating dispute request. Please note that because we are a marketplace, PadSplit examines the dispute from both the Host and Member perspective. By their nature, most ratings are subjective, but we will do our best to consider the evidence provided and apply any common sense measures.