How do Members rate my house?
Last updated September 30, 2024
Members are prompted to answer the following question every 2 weeks when they go through the payment flow:
“How satisfied are you with your home?
Please only rate your home and Host. You will have an opportunity to provide feedback on other PadMates separately.”
The choices are:
Very Satisfied = 5
Satisfied = 4
Neutral = 3
Dissatisfied = 2
Very Dissatisfied = 1
After giving a score they are asked to provide the main reason for the score. The question varies based on whether the feedback was positive or negative, but the choices remain the same:
Cleanliness
Maintenance of home
Location of home
Price
Flexibility
Other
If the score was negative, the question appears the following way:
If the score was positive, the questions appears the following way:
Finally, the Member has the option to provide additional comments to the Host.
How is my Rating used?
Your rating is a component of your
. We hope that Hosts will view their rating as a measure of how well their properties are performing and use it to guide improvements to the home and Member experience. It is a trove of information from your Members!