How do I cancel my move-in?

You can cancel your move-in through your Member Dashboard. Please Note: Refunds will be issued based on the day and time of your cancellation (see chart below). Refunds will take at least one week to process.

Members who believe that the quality of their PadSplit room was not as advertised or up to specification may request a free transfer or refund on move-in day if they meet these criteria. In addition, Members are granted a free transfer within 14 days of their first PadSplit move-in.

Cancellation MadeRefund Available

1-48 hours after booking and before 8:00pm EST on the day before move-in Full refund (prepaid dues + move-in fee). However, you will be charged a $25 cancellation fee.

48+ hours after booking through 8:00pm EST on the day before move-in Only prepaid dues refunded (move-in fee is non-refundable and you will be charged the entire move-in fee if you previously selected a payment plan.)

No refund available (move-in fee is non-refundable and you will be charged the entire move-in fee if you previously selected a payment plan) (1st week's dues are non-refundable).

 schedule a move-out date 

If you do not wish to move-in, you must a) Transfer to a new PadSplit (remaining 1st week's dues will be applied to the new home), or b) .

If you do not initiate a transfer or schedule a move-out, your billing cycle will continue for the original booking.

After 8:00pm EST on the day before move-in through move-in day