How can I prevent a Member from being terminated for collections?
Last updated September 30, 2024
Everyone needs a hand every once in a while and we’ve found that a little help can go a long way towards preventing a costly eviction and increasing Member tenure.
Hosts can now help prevent a Member’s termination due to collections.
How do I know which Members are at risk of termination?
Hosts will receive an email 24 hours before a Member’s termination. Hosts can find the financial status of a Member in the Member’s profile - Finances tab at any time.
Members with a balance at $300 or greater on their dues day are placed in financial probation. They then have 48 hours to bring their balance under $300 or their Membership with PadSplit will be terminated (see “
” for more details).
What happens if I have an outstanding balance?
Hosts will be able to prevent a Member’s termination during these 48 hours. Once the 48 hour period has ended, the feature will no longer be available and Hosts must contact PadSplit Support for any intervention.
What can Hosts do?
Hosts can take the following actions to help prevent a Member’s termination:
Concessions can be made in any dollar amount
Issue a concession that helps reduce their balance and/or get them under the $300 cutoff
During this time, the Member will still accrue Membership dues and late fees, but they will not be terminated due to balance
Give the Member more time to pay by extending their termination date
Which Members I should help?
We’ve provided lots of information to help you make an informed decision. The following insights can be found in the Member Profile - Finance Tab: Member’s tenure, percentage of Member’s payments on time, the amount paid in late fees, and more.
If you need more information, feel free to contact the Member via their listed phone number, email or message via chat.
How do I do this? See this video and the steps below for detailed instructions.
If requested by a member:
Go to your dashboard
Click on the Messages section
Message will have the “Member´s name” and below the Property Address will say: Payment extension request.
Click on the message
Review the Payment Extension Request
Click the “Review request” button
Check the tentative new dues date and the amount the Member will be able to pay.
You will have the option to accept or deny the request from the Member. If you want to change the due date, you can select "Chat with the Member" to arrange a different date.
If you reach an agreement with the Member to change the dues date, you can go back to the request and click the Edit button to change the date. Make the change and you can accept the request.
Once accepted, the request will be closed and you will see the acceptance reflected in the chat channel with the Member.
To add a payment extension to any given Member:
Go to your dashboard
Click on the ‘Properties tab’
Select the property where the Member is living
Select the Member that you want to assist
Check the Member’s ‘Finance tab’ to get more information about the Member
Click on the 'payment extension´ link
Select ´Payment extension reason´ from the dropdown
Select a ´new due date´.
The amount the Member must pay is automatically calculated by calculating their future bill and late fees plus their current debt to ensure their debt is below the $300 threshold.