Help! I'm locked out of my room/home
Last updated September 30, 2024
PadSplit Members are responsible for keeping track of their codes, keys and privacy locks. Please see our policies and guidance for lockouts according to lock type below.
Smartlock: If your code is no longer working, please call PadSplit Support for assistance or submit a maintenance request .
If you have forgotten your code, it will be on your Member Dashboard.
Punchlock: If your code is longer working, please call PadSplit Support for assistance or submit a .
If you have forgotten your code, you may submit a maintenance request (it will be at the Host's discretion on whether to provide a new code and pass on the fee) or you will need to call a locksmith at your expense.
Keyed Lock: If your key is no longer working, please call PadSplit Support for assistance or submit a .
If you have lost your key, you may submit a maintenance request for a replacement (it will be at the Host's discretion on whether to provide a replacement and pass on the fee) or you will need to call a locksmith at your expense.
Privacy Lock: If you are locked out due to a malfunctioning privacy lock, please call PadSplit Support for assistance or submit a .
If you have accidentally locked yourself out, you may submit a maintenance request for it to be opened (it will be at the Host's discretion on whether to open it and pass on the fee) or you will need to call a locksmith at your expense.
Member Behavior Management at PadSplit (formerly the 3 Keys Policy) policy
Please remember that tampering with or replacing locks in your PadSplit are against our and subject to our , and damage fees.
For lock problems on move-in day, please see " Help! I've got to the home but the lock won't work ".