Guidelines for Host Maintenance Response Times

PadSplit Hosts are responsible for completing all maintenance requests in a timely manner.

Below are generalized response time guidelines for maintenance requests.

Examples of Emergency Maintenance Issues that should be responded to immediately

*Note: For some emergencies reported to PadSplit by Members, PadSplit will contact Hosts overnight.

Smell of gas

Fire

Flooding

Death (ie… a smell that can not be explained coming from a room)

A sighting of a large amount of blood or waste and any sign of a bio-hazardous material being present

Trees falling on the structure

Lack of electricity (not due to a temporary localized service interruption)

Lack of heat in winter

Extreme heat cause by lack of A/C (>85℉ for more than 24hours)

Structural issues

Water heater leaking or bursting

Leaks that could result in flooding

Lack of running water

Dangerous building conditions

Examples of Requests that will typically take Hosts up to 24-48 Hours to respond to:

Less serious leaks

Clogged toilet if there is no other shared bathroom

Walkways, stairs and driveways needing to be shoveled and salted after a snowstorm

Replacement for a fire extinguisher that is empty or that was used

Smoke detectors that are missing or are in need of batteries

Fire Stops that are missing or are in need of replacement

Problems with exterior locks

Air conditioning not working in summer

Lack of hot water

Low hanging or missing gutters (fallen off after storms or heavy winds)

Appliances or electric panels that spark

Examples of Requests that will typically take Hosts up to 1 Week to respond to:

Appliances not working

Clogged or slow shower or sink drain

Clogged toilet

Non essential interior light stops working

Large hole in the wall

Damage to door knobs or punch locks

Damage to doors and door frames

Broken toilet or sink handles

Broken shower heads

Mold in bathrooms, bedrooms or in common areas

Windows that are broken

More severe pest issues

Internet outage

Examples of Requests that will typically take Hosts up to 2 weeks to respond to:

Cracked tile

Grout coming up

Damaged flooring or carpet that does not create a walking hazard

Running toilet

Dripping faucets

Cabinet doors off their hinges

A draftMinor hole in the wall

Molding or trim needing repair

Toilet paper holders/towel racks broken or missing

Broken toilet seats

Shower curtain and liner replacements

Ceiling fans that are not working

Fence repairs

Driveway repairs

Less severe pest issues