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HeyGen Help Center

No worries, we don't limit how you use or distribute the videos once you make them, as long as the materials and input your used are within normally acceptable space (for example, no copyright violation of your uploads, no sensitive or bad words for character inputs).

Am I Allowed To Use The Videos To Promote Services To Clients?

At HeyGen, we are committed to providing a safe and enjoyable experience for all of our users. As a company that specializes in AI video creation, we understand the incredible power of video to tell stories and convey information. However, with this power comes a responsibility to ensure that the content on our platform is respectful, ethical, and in line with our values as a company.

As a result, we have developed a policy defining what kinds of content we do not allow on our platform. This includes content that promotes violence, hate speech, or discrimination; content that is illegal or promotes illegal activity; spam or fraudulent content; and content that infringes on intellectual property rights. We believe that these types of content have no place on HeyGen and will not be tolerated.

In addition to our prohibition on certain types of content, we also have age restrictions in place for certain types of content that may not be suitable for all audiences. We believe that it is important to protect children and other vulnerable individuals from inappropriate or harmful content, and these age restrictions are in place to ensure that our platform is safe for everyone.

To ensure that our users understand what is and is not allowed on our platform, we have provided clear guidelines for what is expected of them. We ask that users not post any content that violates our moderation policy, follow all applicable laws and regulations, and respect the rights and privacy of others.

If you come across content on HeyGen that you believe violates our moderation policy, we encourage you to report it to us. We have a dedicated team of moderators who will review all reports of inappropriate content in a timely manner and take action if necessary. If you feel that a decision made by the moderation team was incorrect, you may appeal the decision by emailing 

At HeyGen, we are committed to constantly improving and evolving our platform. As such, we may update our moderation policy or make changes to the platform at any time. When we do, we will communicate these updates or changes to our users via email or on the platform itself.

We believe that it is our responsibility to ensure that the content on HeyGen is ethical and in line with our values as a company. We are committed to creating a safe and enjoyable experience for all of our users, and we hope that our content moderation policy reflects that commitment.

The Ethical Use Of Synthetic Media

By using this website and by signing up to use HeyGen software, you are deemed to have read and agreed to our terms and conditions, you can find the terms 

HeyGen Terms

In order to maintain the standardization of the HeyGen community, we have implemented a content detection mechanism. If your video content contains certain words or phrases, it may be flagged by the system as potentially dangerous and be marked as "

To avoid triggering this mechanism, we recommend checking out the link below for more detailed information - 

We also suggest creating your own instant avatar  before creating your video (

). This way, the chances of being rejected or pending will decrease, and your approval rate will significantly improve, resulting in faster processing times.

" please wait for the automatic moderation review to finalize, many "Pending" videos are ultimately approved & our support team cannot expedite this process for you. 

" kindly review the moderation policy above & reach out to us with details about the video including; confirming your account email, the video ID, & details about the videos purpose & we can offer a manually review of the content. 

Thank you for your understanding and commitment to helping keep the HeyGen community safe! 

Trust, Safety & Content Moderation

Am I Allowed To Use The Videos To Promote Services To Clients?

The Ethical Use Of Synthetic Media

HeyGen Terms

Why is my Video Pending or Rejected